1. Are your watches authentic?
Yes, every watch on Watch Magnet is 100 percent original and authentic. We do not sell replicas or copies. All watches are sourced from verified international suppliers and authorized distributors to ensure complete authenticity and quality.
2. Why are your prices so reasonable?
We buy directly from trusted global suppliers and brand partners. Since these watches do not come with international brand warranties, we get them at better prices and pass those savings on to our customers. Some watches may be promotional or display stock, but all are checked carefully before shipping.
3. Do you have a physical store?
Watch Magnet operates online to serve customers across Pakistan. Our operations team handles all orders, exchanges, and customer support from our main office.
4. What are your delivery times?
We deliver all across Pakistan.
- Karachi: 1 to 3 working days
- Other cities: 2 to 5 working days
For faster delivery, you can contact our support team for express options.
5. What is your return and exchange policy?
We offer a 7-day exchange or refund policy in case of any manufacturing defect or technical issue.
Please note that exchanges or refunds are not accepted for change of mind or for minor marks clearly mentioned in the product description.
All returned watches must be unused and include original packaging and accessories. Customers are responsible for the return shipping cost.
6. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Advance Payment through bank transfer or mobile wallet (details are shared after order confirmation).
7. Do your watches come with a warranty?
Yes, every watch purchased from Watch Magnet comes with a 1-month machine warranty. This covers internal mechanical or movement issues. Physical damage, water exposure, or mishandling are not covered.
8. How can I contact your support team?
You can reach our team easily through:
- Phone / WhatsApp: [+92 322 9999671]
- Email: support@watchmagnet.com
